Level of Service Agreement
Example 2
Wastewater System
| 1. System will meet all state and federal regulatory standards. |
Is it measurable? Yes How often would you measure? Monthly Compliance Reports |
| 2. Less than 10 odor complaints per year. |
Is it measurable? Yes How often would you measure? Review customer complaint logs yearly |
| 3. Less than 4 sewer back-ups per year. |
Is it measurable? Yes How often would you measure? Review log of work orders yearly |
| 4. Less than 25% corrective work orders. |
Is it measurable? Yes How often would you measure? Review work order logs quarterly |
