- Level of Service: Guidelines, Categories, and Example Goals for Water Systems – This document provides guidance on what information a system could include in Level of Service goals and how they should be measured. The document provides different categories a system might consider and provides examples within each category.
Example Level of Service Goal Measurement Table – This example table is a companion to the Level of Service: Guidelines, Categories, and Example Goals for Water Systems document. It provides examples of how a system might track select level of service goals.
Level of Service Importance vs. Urgency Matrix – Create a list of goals and write each goal individually on a sticky note. Gather the team at your system together and have them place each sticky note, either as a group or individually, in each square. You can decide if more than one sticky note can go in each square. Once this is done have a group discussion about where individuals put the goals and why they might be different. If you did this as a group, consider which goals were hard to place and why. This exercise will make your team think hard about which goals are more urgent and important and thus should be a priority for your system
We would like to add additional resources (case studies, level of service examples) on Level of Service. If you have free content that we can share, please contact us at email@example.com