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Table of Contents


  • Level of Service: Guidelines, Categories, and Example Goals for Water Systems – This document provides guidance on what information a system could include in Level of Service goals and how they should be measured.  The document provides different categories a system might consider and provides examples within each category.
  • Example Level of Service Goal Measurement Table – This example table is a companion to the Level of Service: Guidelines, Categories, and Example Goals for Water Systems document. It provides examples of how a system might track select level of service goals.

  • Level of Service Importance vs. Urgency MatrixCreate a list of goals and write each goal individually on a sticky note. Gather the team at your system together and have them place each sticky note, either as a group or individually, in each square. You can decide if more than one sticky note can go in each square. Once this is done have a group discussion about where individuals put the goals and why they might be different. If you did this as a group, consider which goals were hard to place and why. This exercise will make your team think hard about which goals are more urgent and important and thus should be a priority for your system

  • Webinar: Intermediate Asset Management: Level Up with Level of Service Goals -Establishing level of service goals is one of the most underappreciated steps of asset management planning. Asset management allows systems to maintain a desired level of service at the lowest life cycle costs. But how do we know if and when we are meeting our “desired” level of service? This webinar will teach you why small water systems shouldn’t skip this important step of asset management, and simple ways to “level up” your utility’s asset management plan by establishing level of service goals today!
  • New Jersey Green Infrastructure Municipal Toolkit – This toolkit is a product of New Jersey Future’s Mainstreaming Green Infrastructure program, which aims to move green stormwater infrastructure practices into the mainstream. To accelerate and facilitate the mainstreaming process, New Jersey Future works with municipalities, developers, state agencies, and nonprofit partners to provide education, training, and direct technical assistance.
  • The Water Research Foundation’s Stormwater and Green Infrastructure Focus Group – The Stormwater and Green Infrastructure Focus Group seeks to identify facilities and communities that are interested in working together to examine ideas, practices, and programs that will enhance their stormwater and green infrastructure initiatives. It will provide data sharing opportunities focusing on the design, cost, performance, maintenance, and communications aspects of green infrastructure programs and practices.
  • Project Report by The Water Research Foundation. Incentives for Green Infrastructure Implementation on Private Property: Lessons Learned – This project identified successes and lessons learned on how green infrastructure, low-impact development, and, where relevant, green building can be incentivized on private property through retrofits or during new development and redevelopment beyond the minimum required by development ordinances. Published in 2018.
  • GIWiz – GIWiz offers you access to a repository of EPA-sourced Green Infrastructure tools and resources designed to support and promote sustainable water management and community planning decisions. The tools and resources available through GIWiz will help you analyze problems, understand management options, calculate design parameters, analyze costs and benefits, evaluate tradeoffs, engage stakeholders, and/or develop education and outreach campaigns.
  • Environmental Benefits Calculator – ERG built a web-based environmental benefits calculator covering three product categories: mobile phones, rack and blade servers, and computers and displays. The calculator allows purchasers to assess the environmental benefits associated with purchasing IT products that meet the sustainability criteria of GEC’s EPEAT ecolabel.
  • Green Stormwater Infrastructure Tours – A series of green infrastructure tour maps that highlight green infrastructure practices in Lake Champlain basin communities that help slow the flow and treat stormwater on site, minimizing runoff to local waterbodies.
  • The Allegheny County Sanitary Authority Green Revitalization of Waterways Program – The Allegheny County Sanitary Authority Board of Directors created the Green Revitalization of Our Waterways (GROW) program in a system-wide effort to reduce excess water from entering an already overloaded sewer collection system. Under the program, any municipality or municipal sewer authority within the service area is eligible to submit a source control project for grant funding consideration.
  • Philadelphia Water Department’s Green City, Clean Water Program – The vision includes large-scale implementation of green stormwater infrastructure, requirements and incentives for green stormwater infrastructure, large-scale street tree program to improve appearance and manage stormwater, convert vacant and abandoned lands to open space and responsible redevelopment, and restored streams with physical habitat enhancements that support healthy aquatic communities.
  • The Green Values Stormwater Management Calculator – This calculator allows you to define one or more properties and then evaluate what combination of Green Infrastructure Best Management Practices (BMPs) meet the necessary volume capacity capture goal in a cost-effective way.

We would like to add additional resources (case studies, level of service examples or tools) on Level of Service. If you have free content that we can share, please contact us at swefc@unm.edu