Example Level of Service Goal Measurement Table – This example table is a companion to the Level of Service: Guidelines, Categories, and Example Goals for Water Systems document. It provides examples of how a system might track select level of service goals.

Level of Service Importance vs. Urgency Matrix – Create a list of goals and write each goal individually on a sticky note. Gather the team at your system together and have them place each sticky note, either as a group or individually, in each square. You can decide if more than one sticky note can go in each square. Once this is done have a group discussion about where individuals put the goals and why they might be different. If you did this as a group, consider which goals were hard to place and why. This exercise will make your team think hard about which goals are more urgent and important and thus should be a priority for your system