Level of Service
Service organizations have competing priorities and limited funds. Therefore, they must determine what it is their customers want and what it is they are capable of providing. When customers have a say in what they get, they are more willing to pay for it. Defining your level of service will allow you to clearly communicate what it is that you do. These resources can help you define your level of service.
Resources
WEBINAR | Intermediate Asset Management: Level Up With Level of Service Goals!
Establishing level of service goals is one of the most underappreciated steps of asset management planning. Asset management allows utilities to maintain...
WEBINAR: Asset Management Core Component 2 – Required Level of Service
This was an opportunity for water systems to participate in a training event that helped the utility answer the question, “How can...
Level of Service: Guidelines, Categories, and Example Goals for Water Systems
Guidance document for water utilities defining guidelines, categories and examples for writing level of service goals.
Water Utility Customer Satisfaction Survey
This is an example of a water utility customer satisfaction survey.