{"id":500,"date":"2021-01-12T17:20:35","date_gmt":"2021-01-12T17:20:35","guid":{"rendered":"https:\/\/swefc.unm.edu\/iamf\/?page_id=500"},"modified":"2026-03-25T17:53:00","modified_gmt":"2026-03-25T17:53:00","slug":"level-of-service-mission-statement","status":"publish","type":"page","link":"https:\/\/swefc.unm.edu\/iamf\/level-of-service\/level-of-service-mission-statement\/","title":{"rendered":"Level of Service \/ Mission Statement"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” positioning=”none” horizontal_offset_tablet=”” horizontal_offset_phone=”” horizontal_offset_last_edited=”on|tablet” custom_margin=”0px||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px|0px|false|false” custom_padding_tablet=”|||25px|false|false” custom_padding_phone=”” da_disable_devices=”off|off|off” global_colors_info=”{}” custom_padding__hover_enabled=”on|desktop” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” custom_padding__hover=”0px||0px|0px|false|false”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”100%” custom_padding=”||6px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||13px|||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” text_font_size=”16px” sticky_enabled=”0″]<\/p>\n

Mission Statement<\/h2>\n

A mission statement\u00a0generally\u00a0describes\u00a0the aims and values of a business\u00a0or organization.\u00a0An effective mission statement will serve as the foundation to communicate a water, stormwater,\u00a0or wastewater provider\u2019s critical purpose to its staff and the community. It helps a system shape how it perceives itself and what role it plays in the community. A mission statement is especially important in times of reduced budgets and other financial pressures because it is an effective way to assure the community that ratepayer money is being put to\u00a0good use.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Mission statements can be challenging to write, and a range of stakeholders should be involved in the process, so the final product accurately reflects\u00a0the\u00a0utility\u2019s\u00a0operations.\u00a0Also, ensure that the mission statement aligns with the overall mission statement of the\u00a0city or town.\u00a0Larger water systems with distinct departments or programs (e.g., water, wastewater, stormwater) may consider having a mission statement for each department rather than a system-wide mission statement, especially if each department has its own goals.\u00a0<\/span>\u00a0<\/span><\/p>\n

The mission statement guides the development of a system\u2019s\u00a0<\/span>Level of\u00a0Service goals<\/span>\u00a0and a system\u2019s goals in turn\u00a0support\u00a0the mission statement. System staff should consistently publicize the mission statement both internally and externally to provide a clear and direct vision to the public. A system may even consider putting the mission statement on its vehicles or letterhead,\u00a0provided\u00a0it is clear and concise.<\/span>\u00a0<\/span><\/p>\n

Game<\/span><\/b>:<\/span>\u00a0Whose Mission Statement?<\/span><\/b>\u00a0<\/span><\/p>\n

Below\u00a0<\/span><\/span>you\u2019ll<\/span>\u00a0<\/span>find mission statements from well-known, large companies in the United States.\u00a0<\/span><\/span>Read the mission statement and see if you can guess which company the mission statement belongs to.<\/span>\u00a0<\/span>While\u00a0<\/span><\/span>you\u2019re<\/span>\u00a0<\/span>guessing, notice that the mission statements are short and concise<\/span>,<\/span>\u00a0<\/span>but also give insight into what the organization does or who the organization might serve. To find out\u00a0<\/span><\/span>which\u00a0<\/span><\/span>company<\/span>\u00a0<\/span>the mission statement belongs to, hover your cursor over the ti<\/span>t<\/span>le of the mission statement of interest.<\/span><\/span>\u00a0<\/span><\/span><\/p>\n

<\/span><\/p>\n

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“_______’s mission is to organize the worlds information and make it universally accessible and useful”<\/p>\n

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“To Improve life here, to extend life to there, to find life beyond”<\/p>\n

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“We save people money so they can live better”<\/p>\n

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“To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices”<\/p>\n

[\/dsm_flipbox_child][dsm_flipbox_child button_url_new_window=”1″ _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/swefc.unm.edu\/iamf\/wp-content\/uploads\/2021\/01\/amazonquiz.jpg” background_enable_image=”on” background_size=”contain” custom_padding=”25px||25px||true|false” global_colors_info=”{}” theme_builder_area=”post_content” parent_header_level=”h4″][\/dsm_flipbox_child][\/dsm_flipbox][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Mission Statement A mission statement\u00a0generally\u00a0describes\u00a0the aims and values of a business\u00a0or organization.\u00a0An effective mission statement will serve as the foundation to communicate a water, stormwater,\u00a0or wastewater provider\u2019s critical purpose to its staff and the community. It helps a system shape how it perceives itself and what role it plays in the community. A mission statement is especially important in times of reduced budgets and other financial pressures because it is an effective way to assure the community that ratepayer money is being put to\u00a0good use.\u00a0\u00a0 \u00a0Mission statements can be challenging to write, and a range of stakeholders should be involved in the process, so the final product accurately reflects\u00a0the\u00a0utility\u2019s\u00a0operations.\u00a0Also, ensure that the mission statement aligns with the overall mission statement of the\u00a0city or town.\u00a0Larger water systems with distinct departments or programs (e.g., water, wastewater, stormwater) may consider having a mission statement for each department rather than a system-wide mission statement, especially if each department has its own goals.\u00a0\u00a0 The mission statement guides the development of a system\u2019s\u00a0Level of\u00a0Service goals\u00a0and a system\u2019s goals in turn\u00a0support\u00a0the mission statement. System staff should consistently publicize the mission statement both internally and externally to provide a clear and direct vision to the public. A system […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":673,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-500","page","type-page","status-publish","hentry"],"yoast_head":"\nLevel of Service \/ Mission Statement - Integrated Asset Management Framework<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swefc.unm.edu\/iamf\/level-of-service\/level-of-service-mission-statement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Level of Service \/ Mission Statement - Integrated Asset Management Framework\" \/>\n<meta property=\"og:description\" content=\"Mission Statement A mission statement\u00a0generally\u00a0describes\u00a0the aims and values of a business\u00a0or organization.\u00a0An effective mission statement will serve as the foundation to communicate a water, stormwater,\u00a0or wastewater provider\u2019s critical purpose to its staff and the community. It helps a system shape how it perceives itself and what role it plays in the community. 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