{"id":1572,"date":"2021-01-14T21:40:48","date_gmt":"2021-01-14T21:40:48","guid":{"rendered":"https:\/\/swefc.unm.edu\/iamf\/?page_id=1572"},"modified":"2026-04-02T16:27:43","modified_gmt":"2026-04-02T16:27:43","slug":"level-of-service-communicating-level-of-service-to-stakeholders","status":"publish","type":"page","link":"https:\/\/swefc.unm.edu\/iamf\/level-of-service-communicating-level-of-service-to-stakeholders\/","title":{"rendered":"Level of Service \/ Communicating Level of Service to Stakeholders"},"content":{"rendered":"

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Communicating Level of Service to Stakeholders<\/h2>\n

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It is easy for a utility to lose contact with its users. This may be the result of not actively\u00a0engaging\u00a0the community or listening to only a select and vocal few. Community members are much more willing to support what they know and understand. The more transparent the operation is, the more likely a utility is to get customer support and remove suspicion and doubt. While a communication strategy can seem daunting to some utilities, communicating the level of service goals creates transparency. A utility should publicize how well they are delivering the services customers want, which can result in greater support for the rates and fees they charge in exchange for these services. \u00a0<\/span>\u00a0<\/span><\/p>\n

Customer communication should involve a feedback mechanism so that a utility can receive information from customers\u00a0regarding\u00a0how well they think the utility meets their needs or how important\u00a0particular goals\u00a0are to them. To obtain a representative set of consumer opinions, it helps to conduct customer surveys, collect input at public meetings, call random customers, hold focus groups, include bill stuffers, host open house events, or other creative approaches to ensure all community voices are heard.\u00a0<\/span>\u00a0<\/span><\/p>\n