{"id":247663,"date":"2026-08-26T19:51:10","date_gmt":"2026-08-26T19:51:10","guid":{"rendered":"https:\/\/swefc.unm.edu\/home\/?page_id=247663"},"modified":"2026-08-26T20:17:57","modified_gmt":"2026-08-26T20:17:57","slug":"level-of-service","status":"publish","type":"page","link":"https:\/\/swefc.unm.edu\/home\/infohubs\/asset-management\/the-five-core-components-of-asset-management\/level-of-service\/","title":{"rendered":"Level of Service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; locked=&#8221;off&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Level of Service<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Service organizations have competing priorities and limited funds.\u00a0 Therefore, they must determine what it is their customers want and what it is they are capable of providing.\u00a0\u00a0<\/span><span class=\"TextRun SCXP212429205 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP212429205 BCX0\">When customers have a say in what they get, they are more willing to pay for it.<\/span><\/span><span class=\"EOP SCXP212429205 BCX0\">\u200b\u00a0 Defining your level of service will allow you to clearly communicate what it is that you do.\u00a0 These resources can help you define your level of service.\u00a0\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; 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