{"id":247663,"date":"2026-08-26T19:51:10","date_gmt":"2026-08-26T19:51:10","guid":{"rendered":"https:\/\/swefc.unm.edu\/home\/?page_id=247663"},"modified":"2026-09-24T01:33:30","modified_gmt":"2026-09-24T01:33:30","slug":"level-of-service","status":"publish","type":"page","link":"https:\/\/swefc.unm.edu\/home\/infohubs\/asset-management\/the-five-core-components-of-asset-management\/level-of-service\/","title":{"rendered":"Level of Service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Level of Service<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><span>Service organizations have competing priorities and limited funds.\u00a0 Therefore, they must determine what it is their customers want and what it is they are capable of providing.\u00a0\u00a0<\/span><span class=\"TextRun SCXP212429205 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP212429205 BCX0\">When customers have a say in what they get, they are more willing to pay for it.<\/span><\/span><span class=\"EOP SCXP212429205 BCX0\">\u200b\u00a0 Defining your level of service will allow you to clearly communicate what it is that you do.\u00a0 These resources can help you define your level of service.\u00a0\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/08\/level_of_service2.jpeg&#8221; title_text=&#8221;level_of_service2&#8243; _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_divider _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; locked=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Resources<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.9&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->.am-resource-grid {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: repeat(3, 1fr);<!-- [et_pb_line_break_holder] -->  gap: 28px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.am-resource-card {<!-- [et_pb_line_break_holder] -->  background: #fff;<!-- [et_pb_line_break_holder] -->  border: 1px solid #ddd;<!-- [et_pb_line_break_holder] -->  border-radius: 10px;<!-- [et_pb_line_break_holder] -->  overflow: hidden;<!-- [et_pb_line_break_holder] -->  box-shadow: 0 3px 12px rgba(0,0,0,.08);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.am-resource-card img {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  height: 180px;<!-- [et_pb_line_break_holder] -->  object-fit: cover;<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.am-resource-card h3,<!-- [et_pb_line_break_holder] -->.am-resource-card p,<!-- [et_pb_line_break_holder] -->.am-read-more {<!-- [et_pb_line_break_holder] -->  padding-left: 20px;<!-- [et_pb_line_break_holder] -->  padding-right: 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.am-resource-card h3 {<!-- [et_pb_line_break_holder] -->  margin-top: 18px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.am-resource-card p {<!-- [et_pb_line_break_holder] -->  margin-bottom: 10px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.am-read-more {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->  margin-bottom: 20px;<!-- [et_pb_line_break_holder] -->  font-weight: 600;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width:980px){<!-- [et_pb_line_break_holder] -->  .am-resource-grid {<!-- [et_pb_line_break_holder] -->    grid-template-columns: repeat(2,1fr);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width:600px){<!-- [et_pb_line_break_holder] -->  .am-resource-grid {<!-- [et_pb_line_break_holder] -->    grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><div class=\"am-resource-grid\"><div class=\"am-resource-card\"><a href=\"https:\/\/swefc.unm.edu\/home\/asset-management-resource\/webinar-intermediate-asset-management-level-up-with-level-of-service-goals\/\"><img decoding=\"async\" src=\"https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/09\/Level-Up-with-Level-of-Service-Goals.jpg\" alt=\"WEBINAR | Intermediate Asset Management: Level Up With Level of Service Goals!\"><h3>WEBINAR | Intermediate Asset Management: Level Up With Level of Service Goals!<\/h3><\/a><p>Establishing level of service goals is one of the most underappreciated steps of asset management planning. Asset management allows utilities to maintain...<\/p><\/div><div class=\"am-resource-card\"><a href=\"https:\/\/swefc.unm.edu\/home\/asset-management-resource\/webinar-asset-management-core-component-2-required-level-of-service\/\"><img decoding=\"async\" src=\"https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/09\/Core-Component-2-Webinar.jpg.png\" alt=\"WEBINAR: Asset Management Core Component 2 \u2013 Required Level of Service\"><h3>WEBINAR: Asset Management Core Component 2 \u2013 Required Level of Service<\/h3><\/a><p>This was an opportunity for water systems to participate in a training event that helped the utility answer the question, \u201cHow can...<\/p><\/div><div class=\"am-resource-card\"><a href=\"https:\/\/swefc.unm.edu\/home\/asset-management-resource\/level-of-service-guidelines-categories-and-example-goals-for-water-systems\/\"><img decoding=\"async\" src=\"https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/09\/LoS-Guidelines.png\" alt=\"Level of Service: Guidelines, Categories, and Example Goals for Water Systems\"><h3>Level of Service: Guidelines, Categories, and Example Goals for Water Systems<\/h3><\/a><p>Guidance document for water utilities defining guidelines, categories and examples for writing level of service goals.<\/p><\/div><div class=\"am-resource-card\"><a href=\"https:\/\/swefc.unm.edu\/home\/asset-management-resource\/water-utility-customer-satisfaction-survey\/\"><img decoding=\"async\" src=\"https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/09\/Water-Utility-Customer-Satisfaction-Survey-1024x685.jpg\" alt=\"Water Utility Customer Satisfaction Survey\"><h3>Water Utility Customer Satisfaction Survey<\/h3><\/a><p>This is an example of a water utility customer satisfaction survey.<\/p><\/div><\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;] Level of Service [\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.8&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;] Service organizations have competing priorities and limited funds.\u00a0 Therefore, they must determine what it is their customers want and what it is they are capable of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":247605,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-247663","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"This is an example of a water utility customer satisfaction survey.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/swefc.unm.edu\/home\/asset-management-resource\/water-utility-customer-satisfaction-survey\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2\" 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