[et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_menu menu_id=”234″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_menu][et_pb_heading title=”Appendix B – Level of Service Resources” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_heading][et_pb_divider _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”0px|||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Some examples of LOS Agreements are presented in this Appendix. These examples are based on actual systems, but have been adapted and adjusted for use here. These examples are not meant to reflect items which must be on a level of service agreement, but rather to suggest items that might be included. Your level of service agreement should be tailored to your system, and, above all, should reflect realistic levels of service that you are currently able to provide and ways to measure them. A blank form for your use is included after the examples.<\/span><\/p>\n The last page of this appendix is an example of a form used by Johnson County Wastewater to track its performance in meeting its level of service goals.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Level of Service Agreement – Example 1 – Water System<\/strong><\/strong><\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/04\/Level-of-Service-Agreement-Example-1-Water-System.png” title_text=”Level of Service Agreement – Example 1 – Water System” show_in_lightbox=”on” align=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Level of Service Agreement – Example 2 – Wastewater System<\/strong><\/strong><\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/swefc.unm.edu\/home\/wp-content\/uploads\/2026\/04\/Level-of-Service-Agreement-Example-2-Wastewater-System.jpeg” title_text=”Level of Service Agreement – Example 2 – Wastewater System” show_in_lightbox=”on” align=”center” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Click on the image below to download a blank PDF for your use, or go to\u00a0<\/span>Resources<\/a> for editable versions.<\/span><\/span><\/p>\n